Building Strong Customer Relationships with KION India: Reliable Support and Unmatched Service
At KION India, we prioritize long-term customer relationships and are committed to delivering exceptional services that go above and beyond expectations. With a comprehensive range of offerings, we aim to meet all your needs and ensure your utmost satisfaction. When you choose KION India, you choose a partner that will support you throughout your entire journey.
Dependable Customer Support: We understand the importance of reliable support for our customers. That’s why every KION India product comes with comprehensive customer support during the warranty period and beyond. Our team is dedicated to providing top-notch maintenance services, supplying genuine spare parts, and delivering valuable training to maximize the performance and longevity of your equipment.
Experienced and Qualified Field Force: With a field force of over 300 technicians, we have assembled a team of highly qualified and experienced professionals. Spread across 12 sales offices strategically located throughout the country, our technicians are ready to offer prompt and competent after-sales support whenever you need it. You can rely on their expertise to address any concerns or issues efficiently, ensuring minimal downtime and optimal productivity.
Extensive Dealer Network: To enhance our reach and provide effortless support, KION India has established a country-wide network of over 125 dealer outlets. These authorized dealers are equipped to cater to your requirements seamlessly. Whether you’re in a metropolitan area or a remote location, our dealer outlets are committed to delivering exceptional service and support.
Specialized After-Sales Team: Managing our product support processes is a dedicated after-sales team based at our Sales Head Quarters (SHQ) in Pune. This specialized team is responsible for training, guiding, and supporting our large field force. By ensuring our technicians are equipped with the latest knowledge and skills, we guarantee that you receive the highest level of service and expertise.
Partner with KION India: When you choose KION India, you choose a partner that is dedicated to your success. We strive to build lasting relationships with our customers, offering comprehensive support and services throughout your ownership journey. Trust our dependable customer support, qualified field force, extensive dealer network, and specialized after-sales team to deliver unmatched service that exceeds your expectations.
Experience the KION India difference today. Contact us to learn more about our products, services, and how we can support your material handling needs.
Comprehensive AMC Services for Forklifts at Attractive Prices
Ensure the smooth and uninterrupted operation of your forklifts with our Annual Maintenance Contracts (AMCs) offered by KION India through our authorized dealers. Our AMCs are designed to provide you with peace of mind, cost-effectiveness, and professional maintenance services for your forklift fleet.
Key Features of Our AMC Packages:
Customized Service Visits: We understand that each customer’s requirements may vary. That’s why we offer mutually agreed-upon service visit schedules tailored to your specific needs. Our dedicated team of factory-trained technicians will visit your site as per the agreed-upon frequency to perform comprehensive maintenance checks and preventive measures.
Preventive Maintenance Expertise: Our factory-trained technicians have the expertise to conduct thorough preventive maintenance for your forklifts. By adhering to a proactive maintenance approach, we identify and address potential issues before they escalate into major breakdowns. This ensures that your forklifts operate at their optimal performance levels, minimizing downtime and maximizing productivity.
Thorough Check-up and Component Evaluation: Our technicians conduct a meticulous check-up of major components and ensure the proper functioning of your forklifts. By closely examining critical parts, we aim to detect any signs of wear, damage, or potential malfunctions. This proactive approach helps to avoid unexpected breakdowns and extends the lifespan of your equipment.
Genuine Parts Availability: As part of our AMC offerings, we provide genuine parts at cost as and when required. By using authentic components, you can be assured of the highest quality and compatibility with your forklifts. Our commitment to using genuine parts contributes to the longevity, reliability, and performance of your equipment.
Choose our AMC Services for Peace of Mind and Optimal Forklift Performance: Our AMC packages are designed to deliver cost-effective maintenance solutions for your forklift fleet. With customized service visits, preventive maintenance expertise, thorough check-ups, and genuine parts availability, we aim to keep your operations running smoothly, minimize downtime, and maximize productivity.
Contact our authorized dealers today to explore our attractive AMC options and discover how KION India can support the maintenance needs of your forklift fleet. Trust in our expertise and commitment to excellence to ensure the long-term reliability and performance of your equipment.
Annual Service Contract (ASC)
Optimize Your Forklift Fleet’s Performance with KION India’s Annual Service Contracts (ASC)
For customers with large fleets, KION India offers Annual Service Contracts (ASC) that provide comprehensive maintenance and support services. Our ASCs are designed to ensure the smooth operation and optimal performance of your forklifts, while offering convenience, cost-effectiveness, and peace of mind.
Key Features of Our ASC:
Flexible Contract Duration: Our ASCs are available for a minimum duration of one year and can be extended based on your specific requirements. We work closely with you to establish mutually agreed terms and conditions that meet your fleet’s maintenance needs.
On-Site Trained Manpower: With our ASC, you gain access to a dedicated team of trained technicians who will be stationed at your site. These technicians are equipped with the knowledge and expertise to perform systematic preventive maintenance and promptly address any breakdowns that may occur. Their presence ensures quick response times and efficient maintenance services, minimizing downtime and maximizing productivity.
Maintenance History Tracking: As part of our ASC, we maintain a comprehensive record of the preventive and breakdown maintenance history of your machines. This allows us to track and analyse the performance of your fleet over time, identify patterns, and implement proactive measures to enhance reliability and performance.
Special Discounted Pricing on Parts: Under our ASC, we offer genuine parts at special discounted prices. By using authentic components specifically designed for your forklifts, you can be confident in the quality, reliability, and compatibility of the parts. This ensures that your machines operate at their best, reducing the risk of unexpected breakdowns and optimizing their lifespan.
Guaranteed Uptime: We understand the importance of uninterrupted operations for your business. As part of our ASC, we establish agreed-upon uptime targets for your machines. We strive to meet and exceed these targets, providing you with a reliable and productive fleet that supports your operational needs.
Choose KION India’s ASC for Enhanced Fleet Maintenance: Our ASCs offer a comprehensive range of services to support the maintenance and performance optimization of your large forklift fleet. With flexible contract durations, on-site trained manpower, maintenance history tracking, special discounted pricing on parts, and guaranteed uptime, we ensure that your machines operate efficiently and reliably.
Contact us today to discuss your fleet maintenance requirements and explore the benefits of our ASC. Trust in KION India’s expertise and commitment to delivering exceptional service to elevate the performance and longevity of your forklift fleet.
Comprehensive Maintenance Contract (CMC)
Maximize the Efficiency and Performance of Your Large Fleet with KION India’s Comprehensive Maintenance Contracts (CMC)
KION India understands the unique needs and challenges faced by customers with large fleets. That’s why we offer customized Comprehensive Maintenance Contracts (CMC) designed to cater specifically to your requirements. Our CMCs provide a complete solution encompassing spare parts, consumables, trained service technicians, and supervisors to oversee the overall operation of maintenance services at your site, all based on mutually agreed terms.
Key Features of Our CMC:
Tailored Offerings: We believe in delivering personalized solutions that meet your fleet’s specific needs. Our CMCs are customized to address your maintenance requirements, ensuring that you receive the most effective and efficient services for your fleet’s optimal performance.
Extensive Scope: Generally, our CMCs cover a wide range of services, including spare parts, consumables, and the deployment of highly skilled service technicians and supervisors at your site. This comprehensive approach ensures that all aspects of your fleet’s maintenance are managed efficiently and professionally.
Flexible Contract Duration: Our CMCs are available for a minimum duration of three years, providing you with long-term support and peace of mind. We understand that fleet maintenance is an ongoing process, and we are committed to partnering with you for the entire lifecycle of your fleet. Contract extensions can be arranged as per your evolving needs.
On-Site Service Technicians: As part of our CMC, we provide trained service technicians who will be stationed at your site. These technicians are equipped with the expertise and knowledge to perform systematic preventive maintenance and promptly address any breakdowns. By having dedicated technicians on-site, you can expect faster response times, reduced downtime, and enhanced overall maintenance efficiency.
Genuine Parts at Your Cost: We prioritize the use of genuine parts to ensure the longevity and reliability of your fleet. Under our CMC, we offer genuine parts at your cost. By utilizing authentic components specifically designed for your equipment, you can maintain the highest standards of performance, durability, and safety.
Experience Hassle-Free Fleet Maintenance with KION India’s CMC: Our CMCs are designed to streamline your fleet maintenance operations, allowing you to focus on your core business activities. With tailored offerings, extensive scope, flexible contract durations, on-site service technicians, and access to genuine parts, we provide a comprehensive solution for your fleet’s maintenance needs.
Contact us today to discuss your specific requirements and discover how our CMC can optimize the performance, reliability, and longevity of your large fleet. Trust in KION India’s expertise and commitment to delivering exceptional maintenance services to keep your fleet operating at its best.
Refurbishing
Transform Your Forklifts with KION India’s Expert Overhauling Services
KION India is committed to maximizing the lifespan and performance of your forklifts. We offer comprehensive overhauling services that encompass a wide range of solutions to revitalize your equipment. Whether it’s assessing repairs, providing genuine parts, complete overhauls, sub-assembly repairs or replacements, or even giving your forklift a fresh coat of paint, we have you covered.
Key Services Provided:
Thorough Assessment: Our experienced technicians will assess your forklift to identify the repairs and maintenance required. By conducting a comprehensive evaluation, we ensure that every aspect of your forklift’s performance is addressed.
Genuine Parts: We prioritize the use of genuine parts to maintain the quality and integrity of your forklift. With access to a wide inventory of authentic components, we guarantee that only the highest-quality parts are used during the overhauling process.
Complete Overhaul: Our skilled technicians will perform a complete overhaul of your forklift, addressing all necessary repairs and replacements. We ensure that every sub-assembly is thoroughly inspected, repaired, or replaced to restore your forklift’s functionality and performance.
Special Attachments and Upgrades: If you require additional functionalities or want to upgrade your forklift to current systems, we offer revamping and retrofitting services. Our experts will integrate special attachments and implement the latest advancements to enhance the capabilities of your forklift.
Painting Services: As part of our comprehensive overhauling process, we provide professional painting services to give your forklift a fresh, rejuvenated appearance. This not only enhances its aesthetic appeal but also provides a protective layer against environmental elements.
Six-Month Warranty: We stand behind the quality of our overhauling services and offer a six-month warranty on completely refurbished/overhauled forklifts. This warranty provides you with peace of mind and reassurance of our commitment to excellence.
Experience the Transformation: Trust in KION India’s expertise and dedicated service to transform your forklifts into high-performing, reliable assets. Our comprehensive overhauling services will extend the lifespan of your equipment, enhance its functionality, and ensure optimal performance for your operations.
Contact us today to discuss your forklift overhauling requirements. Our team of experts will work closely with you to develop a tailored solution that meets your specific needs. Unlock the full potential of your forklifts with KION India’s reliable and efficient overhauling services.
Training
Enhance Forklift Performance with Professional Training from KION India
Operating and maintaining a forklift truck requires specialized knowledge and adherence to safe practices. To ensure optimal performance and extend the lifespan of your forklift, it is crucial that operators and maintenance personnel possess the necessary skills. KION India recognizes this need and offers a range of comprehensive training courses designed to equip individuals with the expertise required for efficient operation and maintenance.
Our Training Programs:
On-Site Training: We understand the convenience of conducting training sessions at your premises. Our experienced trainers provide on-site operation and maintenance training tailored to your specific requirements. This training imparts essential knowledge of basic maintenance practices and safe operating techniques to your personnel, empowering them to handle forklifts effectively and safely.
Factory Training: For more advanced training needs, we offer comprehensive maintenance and troubleshooting courses at our state-of-the-art OM Technical Training Centre in Pune. Our training calendar, published at the beginning of each financial year, outlines the available programs. Led by our experienced in-house faculty, these factory training sessions equip participants with in-depth knowledge and practical skills to address complex maintenance challenges. While a marginal cost is associated with these programs, the value gained from the expertise acquired far outweighs the investment.
Unlock the Benefits: By investing in training from KION India, you can unlock a host of benefits:
Enhanced Performance: Proper training equips operators and maintenance personnel with the knowledge and skills to maximize the performance of your forklifts. This leads to increased efficiency, productivity, and reduced downtime.
Extended Lifespan: Knowing how to operate and maintain forklifts correctly ensures their longevity. Our training programs emphasize best practices for maintenance, ensuring your equipment serves you well for years to come.
Safety and Compliance: Safety is of paramount importance when operating forklifts. Our training courses emphasize safe operating techniques, reducing the risk of accidents and promoting a culture of safety in your workplace. Moreover, being well-versed in forklift operations ensures compliance with industry regulations and standards.
Cost Savings: Effective operation and maintenance practices minimize the need for costly repairs and replacements. By investing in training, you can significantly reduce maintenance expenses and optimize the return on your investment.
Empower Your Team: Equip your team with the skills and knowledge they need to operate and maintain forklifts with excellence. Choose KION India’s professional training programs to ensure safe practices, increased efficiency, and extended equipment lifespan. Contact us today to discuss your training requirements and schedule a session. Together, let’s enhance the performance of your forklift fleet and drive success in your operations.